If you need to refund your ticket, log into the registration system and click the “Request Refund” button on the Ticketing Sales page.
Tickets are only valid for a specific registrant and cannot be gifted or resold outside the LoF registration system.
**Once a refund is requested, the ticket is forfeited.**
IMPORTANT TICKETING DATE FOR REFUNDS
The deadline for a guaranteed refund was Friday, May 18, 2018 at 11:59 PM.
From May 19, 2018 on, refunds will only be issued if a ticket is purchased by someone on the waitlist. If the ticket is purchased, you will receive a refund AFTER the event is over.
We will refund all remaining qualified tickets by July 31, 2018. Please wait until after this deadline to contact the ticketing team about the status of your refund.
Once you push that button, the ticket is no longer available to you. You cannot show up at the gate to claim a ticket that you have asked to have refunded.
Refunds for tickets purchased in the main ticketing system will remain available until Tuesday, June 12, at 12:00 noon (Eastern time) / 11:00am (Central time). Tickets submitted for a refund will be placed into the Fire Sale as soon as practical. Refunds are no longer guaranteed, so the later you ask for a refund, the greater the risk that your ticket will not be re-purchased and you will not receive a refund.
Have questions about refunds? Email firstname.lastname@example.org to reach the ticketing team.