Registrants who find they cannot attend LoF after they purchase their ticket need to log into the registration system and click the “Request Refund” button on the Ticketing Sales page. Their payment will be refunded (minus fees) and their refunded ticket will be returned to the wait list. When you click the refund button, you are only refunding your ticket. Any other tickets purchased with your offer will remain in a purchased state.
Money for refunded tickets is returned to the payment card that purchased it.
Tickets are associated with the registrant’s name and birthdate and are only valid for a specific registrant; tickets that are not refunded through the ticketing system remain tied to that registrant and cannot be gifted or otherwise distributed outside the LoF registration system. There is no transfer or reselling of tickets.
IMPORTANT TICKETING DATE FOR REFUNDS
The deadline for a guaranteed refund is May 31, 2017, AT 11:59 PM. From May 28 on, refunds will only be issued if a ticket is purchased by someone on the waitlist.
**Once a refund is requested, the ticket is forfeited, even if it has not yet been purchased by someone on the waitlist.**
If your ticket is purchased, you will receive a refund AFTER the event is over. Ticketing will temporarily cease processing manual refunds after Friday. We will resume refunding tickets after the burn AND after an audit of our 2016 ticket sales. Anyone who clicks their “Request Refund” or “Cancel/Return #1” button before 11:59 pm Friday will be part of the final refund request that will be processed this weekend.
Remember, once you push that button, the ticket is no longer available to you. You cannot show up at the gate to claim a ticket that you have asked to have refunded after May 27.
Have questions about refunds, email firstname.lastname@example.org to reach the ticketing team.