Ticketing FAQ

This FAQ is a work in progress. If you have a question you don’t see here, please email the ticketing team at tickets@lakesoffire.org

BurnerTickets.com Questions:

Q: Do I have to register an account with BurnerTickets.com?

Yes.  Every person who wishes to purchase a ticket (whether by a volunteer ticket offer, lottery, theme camp, art ticket, etc.) or to receive a transfer ticket must have an account with BurnerTickets.

If you are not registered yet, you can register by clicking on this link.

Q: I can’t remember my password, can you reset it?

There is a “Lost Your Password?” link on the BurnerTickets login page.  Please use that, as we have no ability to reset a password for you.

Q: I didn’t receive a confirmation e-mail when I registered, what should I do?

1) check your spam folder.

2) use the “Lost Your Password?” link to reset your password.

3) if these fail, please email ticketing@lakesoffire.org.

We have received a number of reports that Hotmail accounts in particular have difficulty receiving the lottery emails.


Lottery Questions:

Q: When can I register for the lottery?

Lottery registration opened on Feb. 2, 2019 and will close on Feb. 23, 2019 (at midnight Central time).

Q: OK, I have an account with BurnerTickets!  How do I register for the lottery?

Once you have registered an account with BurnerTickets, make sure you are signed in, then click on “Events” and select “Lakes of Fire 2019”.  Please refer to the Ticketing Process page for detailed instructions.

Q: How many times can I register for the lottery?

Once and only once.  We check for multiple or suspicious registrations, and we will remove any individual who makes more than one registration from the lottery.  Additionally, any tickets purchased may be revoked, and entry may be denied to Lakes of Fire 2019. This means you cannot register multiple accounts with BurnerTickets using different email addresses for one person, or register friends and family who have no intention of attending Lakes of Fire.

Q: I purchased a volunteer ticket.  Can I also register for the lottery?

No – volunteer ticket holders are not eligible for the lottery.  You already have one!

Q: How long do I have to purchase my ticket after an offer is sent to me?

Once an email offer is sent via the random ticket drawing, you will have 72 hours to purchase your ticket.  This is shorter than prior years, so do not delay purchasing your ticket!

Q: I want to go to Lakes of Fire with 23 of my friends.  How do we register for the lottery together?

BurnerTickets has implemented a “grouping” feature that allows multiple people to join the lottery together.  When you join a group, all members of the group will receive an offer at the same time.

Q: Can you check my lottery registration for me?

You can practice self-reliance and check it yourself!

1) Make sure you are logged into burnertickets.com (if you share a computer, confirm that you’re logged in as yourself and not someone else!)

2) In the “Events” dropdown, select “Lakes of Fire 2019”

3) click the “Register / View Lottery Registration” button


When logged in, navigate directly to https://burnertickets.com/lakes-of-fire-lottery-registration/ to check your status.

Q: I registered for the lottery as an individual, and now I want to join a group!  (or vice versa)  How do I change it?

Please email ticketing@lakesoffire.org, and we’ll see what we can do.  You must include your Registration ID and firstname/lastname (which you can find by logging in to BurnerTickets.com and going here). We can manually reset your registration, meaning you must also re-register before the deadline of midnight Feb. 23 (Central time).  If your registration is reset at your request and you do not re-register, you will not participate in the ticket lottery. Do not wait until the last minute.

We will try to add the ability to make this self-serve next year, but it appears that we don’t have time to make it happen for the 2019 event.

Q: Can I register for a waitlist after the lottery closes?

In 2018, no one who registered after the lottery received a ticket offer, and we expect the same result in 2019.

If you did not register for the lottery, you can try to obtain a ticket via a ticket transfer.

Volunteer Ticket Questions:

Q: I haven’t received a ticket offer, and I know I volunteered at Lakes of Fire 2018!

1) make sure you are looking in the same email account you used to record your volunteers hours with signup.com.

2) check your spam folder.

3) if you can’t find an offer email, please direct all questions concerning volunteer hours to the Volunteer Dream Team (VDT) using this form.  They will assist you with determining your volunteer hours, and checking the email address where an offer might have been sent.

Note: do not wait until the last minute to look for an offer email and then ask the VDT for help.  Volunteer tickets are available only through Feb. 23, and if you ask on Feb. 22 you may be too late.

Q: I received a volunteer ticket offer, how long do I have to purchase my ticket?

You have until Feb. 23 at 23:59:59 (midnight, Central time).  All volunteer ticket offers will expire automatically at that time.  Expired offers will not be extended, so purchase your ticket now!

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